Terms & Conditions
Effective Date: 01/08/2025
Last Updated: 10/09/2025
Welcome to masupports.com, a project under M. A. Medical Supports. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
1. Definitions
“We,” “Our,” “Us” refers to M. A. Medical Supports, the parent company of masupports.com.
“Platform” refers to masupports.com (website and related applications).
“You,” “Your,” “User,” or “Customer” refers to any individual or entity accessing or using our platform.
“Vendor” or “Seller” refers to businesses or individuals listing products on masupports.com.
2. Ownership
masupports.com is owned and operated by M. A. Medical Supports. All rights, titles, and interests in the website, content, and services are the exclusive property of M. A. Medical Supports unless otherwise stated.
3. Eligibility
By using masupports.com, you confirm that:
You are at least 18 years old, or using the platform under the supervision of a parent/guardian.
You are legally capable of entering into binding agreements under the laws of India.
4. Marketplace Services
masupports.com provides an online platform for vendors to list and sell medical equipment, consumables, and related products.
We act only as an intermediary (as defined under the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020) connecting buyers and sellers.
We are not the manufacturer or direct seller of products unless explicitly stated.
All contracts for sale are directly between the buyer and the vendor.
5. User Responsibilities
Users agree to:
Provide accurate and updated information during registration and checkout.
Use the platform only for lawful purposes and in compliance with Indian laws.
Refrain from fraudulent activities, misuse of platform features, or violating intellectual property rights.
6. Vendor Responsibilities
Vendors listing on masupports.com agree to:
Provide accurate product details, images, stock availability, and pricing.
Ensure compliance with Indian laws governing medical devices, equipment, and e-commerce.
Be solely responsible for product quality, authenticity, warranties, and after-sales service.
7. Payments & Fees
Payments may be processed through secure third-party gateways (RBI-approved).
masupports.com may charge vendors service/transaction fees, communicated clearly before listing or subscription.
All prices on the platform are in Indian Rupees (INR) and inclusive of applicable GST, unless stated otherwise.
8. Shipping & Delivery
Vendors or their logistics partners are responsible for delivery.
Delivery timelines are indicative; masupports.com is not liable for delays, damages, or losses during shipping.
9. Returns & Refunds
Vendors must provide their return, replacement, and refund policies in compliance with Indian consumer protection laws.
masupports.com does not guarantee refunds unless explicitly covered under vendor policy.
10. Intellectual Property
All content, logos, graphics, and materials on masupports.com are owned by or licensed to M. A. Medical Supports.
Users are prohibited from reproducing, copying, or redistributing platform content without written consent.
11. Limitation of Liability
masupports.com and M. A. Medical Supports shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform.
We do not warrant uninterrupted or error-free access to the platform.
12. Privacy Policy
By using masupports.com, you also agree to our Privacy Policy, which explains how your personal information is collected, used, and safeguarded under Indian data protection regulations.
13. Termination
We may suspend or terminate access to masupports.com if a user or vendor violates these Terms & Conditions or engages in activities harmful to the platform.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/State where M. A. Medical Supports is registered].
15. Changes to Terms
M. A. Medical Supports reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on masupports.com. Continued use of the platform after changes constitutes acceptance.
16. Contact Us
For any questions or concerns, please contact:
M. A. Medical Supports
Email: sales@masupports.com
Phone: +91 7994646416
Address: Calicut, Kerala, India
