Effective Date: 01/08/2025
Last Updated: 10/09/2025
At masupports.com (a project under M. A. Medical Supports), we strive to ensure that our customers have a smooth and reliable shopping experience. This Refund & Cancellation Policy outlines the process and conditions under which orders may be cancelled, returned, or refunded.
Before Dispatch:
Customers may cancel their order before it has been shipped/dispatched.
A full refund will be issued to the original mode of payment.
After Dispatch:
Orders cannot be cancelled once shipped.
Customers may request a return (if eligible) after delivery, subject to vendor’s return policy.
Products are eligible for return or replacement under the following conditions:
Wrong product delivered.
Damaged or defective product received.
Product not as described on the website.
To initiate a return:
Customers must raise a return request within [7 days] of delivery by contacting customer support at [Insert Email/Phone].
The product must be unused, in its original packaging, and accompanied by the invoice/bill.
Products not eligible for return:
Items marked as “Non-Returnable” on the product page.
Consumable medical supplies (such as syringes, gloves, bandages, etc.) once opened.
Items damaged due to misuse, improper handling, or customer negligence.
Refunds will be processed only after the returned product has been received and inspected by the vendor.
If approved, the refund will be credited to the original payment method within 7–10 working days.
Shipping charges (if any) are non-refundable unless the return is due to vendor error (wrong or defective product).
Each vendor on masupports.com is responsible for defining their specific return & warranty policies, provided they comply with Indian law.
masupports.com acts only as an intermediary and does not provide refunds directly unless otherwise specified.
For cancellations, returns, or refund-related queries, please contact:
M. A. Medical Supports
Email: sales@masupports.com
Phone:+91 7994646416
Address: Calicut, Kerala, India
